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Turn the gas off at the meter if you can get to it safely. Open windows and doors, get everyone outside, and do not touch light switches, appliances or phones inside the house, because a spark is all it takes. Once you are outside, ring your gas distributor's emergency line, then ring us. Do not go back in until it has been checked.
A straightforward job such as a cooktop connection or a heater service typically runs between $140 and $250 per hour. Leak detection, new gas lines and appliance conversions cost more because of the time and testing involved. We quote in writing before we start, and the callout is $0 so you are not paying just to have someone look.
Yes, and this is one of the most common calls we get. Most retailers deliver the appliance but will not connect it. We check the appliance suits your gas type, confirm the existing line can carry the load, connect and test it, and issue the compliance certificate.
It is the document proving the gas work was done by a licensed gasfitter and tested to standard. You need it for your insurer, and you will need it when you sell the property. Any gasfitter who will not issue one should not be doing your work. We lodge it and send you a copy.
Industry guidance in Victoria is at least every two years, and more often for older open-flued heaters. A service covers burner cleaning, combustion testing and a carbon monoxide check. The time to book it is early autumn, before the first cold snap when every heater in Melbourne gets switched on at once.
Carbon monoxide is produced when a gas appliance burns incompletely. It has no smell, no colour and no taste, which is exactly what makes it dangerous. Warning signs are a yellow rather than blue flame, soot marks around the appliance, excessive condensation on windows, and headaches or nausea that improve when you leave the house. If you suspect it, turn the appliance off and ring us.
Sometimes. Many appliances can be converted with the manufacturer's conversion kit and recalibration by a licensed gasfitter, but not all of them, and running an appliance on the wrong gas is unsafe. We check the model first and tell you whether converting is possible and whether it is worth doing against replacing the unit.
An appliance burning inefficiently uses more gas to do the same work, and a slow leak on a line will quietly add to every bill. Older heaters and hot water units are the usual culprits. A service often pays for itself, and leak testing the system will tell you whether something is escaping.
Yes. We run new lines for outdoor kitchens, BBQs, pool heaters and fire pits. The important part is sizing the pipework for the total load rather than just the new appliance, because undersized lines starve everything on the system. We work out the sizing, run the line, and pressure test it before signing off.


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